You can book an appointment online or by calling our friendly support team on 1300 422 498.

No, a referral is not required, however any relevant test results or information that your doctor or specialist provides may be useful for the dietitian’s assessment.

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In addition to face to face consultations, we also consult via Zoom or by telephone, if preferred. These are great options for those not living close-by to one of our consultation sites (or overseas / interstate) or for those who find online platforms just more convenient. A consultation with one of our dietitians can very easily be conducted online.

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Yes. Rebates are available through most private health funds if you have extras cover—please check with your provider. Alternatively, your GP may determine you're eligible for a GP Chronic Condition Management Plan (GPCCMP) (formerly known as an EPC or care plan), which can provide Medicare rebates for a limited number of dietitian sessions each year. This must be arranged by your GP before your appointment.

After booking your initial consultation, you’ll receive an Appointment Confirmation email. This includes everything you need to prepare for your appointment, including:

• A link to complete your pre-assessment survey
• A link to download a food diary (optional)

You’ll also receive:

• Our Diet Solutions Newsletter, which shares helpful tips to get more out of your dietitian sessions, along with practical nutrition advice and recipes.
• An opportunity to provide feedback on your experience and, if you’re happy with your care, to leave a Google review—this helps us continue to improve and reach others who may benefit from our support.

We’ve done our best to get the balance right—we won’t overload your inbox, and you can unsubscribe at any time.

💡 Tip: If you’re using Gmail, our emails might land in your Promotions folder, so keep an eye out there too.

Sometimes our emails end up in ‘junk’, so have a quick look there. If you still can’t find it, please contact us via 1300 422 498 or info@dietsolutions.net.au and we will ensure to get the information to you.

Whilst not essential, completion of the food diary at least 1-2 days prior to your consultation greatly assists the dietitian in preparation for your appointment. Completed food diaries can be emailed to info@dietsolutions.net.au and will then be added to your file.

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Payment is required on the day of your appointment. We offer several convenient options:

• At Glen Iris: EFTPOS and cash payments are accepted onsite.
• For online consultations: We can process your payment via NAB Transact* or provide our bank details for direct deposit.
• At other clinic locations: We use NAB Transact for payments or can provide our bank details for direct deposit. Please note that tap-and-go payments are not available outside of Glen Iris.

*To complete a payment via NAB Transact, we require your credit card number and expiry date.

If for any reason you are unable to make your appointment, please let us know as soon as possible on 1300 422 498 so that we are able to arrange another time for you and offer this time to someone else. Please note that a cancellation fee of $50 applies if you fail to give 24 hours notice. We often have a 3-4 week wait for appointments and love being able to offer something last minute to our clients with chronic health conditions who need an urgent appointment.

The dietitian’s day is carefully booked to allow sufficient time for each client. If you are running late for the start of your appointment, please expect for your consultation to conclude at the originally scheduled time.